The phone call to book a fridge repair is more important than most people realise. The right information helps the technician narrow down the fault, bring the likely parts and often fix the fridge in one visit. It is also your chance to check you are booking the right business.
Booking a Fridge Repair: The Short Answer
When you call, give the brand and model number, describe the symptoms and when they started, mention any error codes, noises, leaks or frost, and explain access. In return, ask about licensing, experience with your brand, how the visit is charged, whether you will get a quote before work starts, the warranty and when they can attend.
What to Tell the Technician
Brand and model number
The model number is usually on a label inside the fridge compartment, on a side wall or behind the crisper drawers. It tells the technician exactly which parts your fridge uses. A photo of the label is ideal.
The symptoms
Be specific:
- Is the fridge warm, the freezer warm, or both?
- Is food freezing in the fresh food section?
- Is there frost on the freezer back wall?
- Is water leaking inside or onto the floor?
- What noises can you hear, and when?
- Does the compressor click on and off?
Error codes and alarms
Write down any code exactly as shown. See our fridge error codes guide.
When it started
Did it start after a storm, a power outage, a move or a hot spell? That context helps. See fridge problems after a power outage.
Access
Mention if the fridge is built in, upstairs or hard to reach, or if it is a commercial unit with a remote condensing unit.
What to Ask the Repairer
- Are your technicians ARC licensed for refrigerant work?
- Are you insured?
- Do you work on my brand regularly?
- How is the callout and diagnosis charged?
- Will I get a quote before work starts?
- What warranty do you give on parts and labour?
- When can you attend?
For the full list, see our 10 questions to ask before hiring a fridge repairer.
Before the Technician Arrives
Move food into an esky, clear access to the fridge and power point, and mop up any water after switching the fridge off at the wall. Our guide on preparing for a fridge repair has the details.
Ready to book? Call Ace Fridge Repairs on 0452 462 556. We are happy to answer all of these questions.
Fridge Repairs Across Sydney
Ace Fridge Repairs services homes and businesses across Greater Sydney, including Blacktown, Campbelltown and the Sydney CBD, from 93B Pagoda Crescent, Quakers Hill NSW 2763. We repair Fisher and Paykel and most other major brands, with a 12-month warranty on parts and labour.
For residential or commercial fridge repairs, call 0452 462 556, 24/7.
Frequently Asked Questions
What information do I need when booking a fridge repair?
The brand and model number, a clear description of the symptoms, any error codes, when the problem started and any access issues.
Where is the model number on my fridge?
Usually on a label inside the fridge compartment, on a side wall, behind the crisper drawers or on the back of the fridge.
Can a fridge problem be diagnosed over the phone?
A technician can often narrow down the likely causes and suggest safe checks, but most faults need testing on site to confirm.