10 Questions to Ask Before Hiring a Fridge Repair Company

When your fridge breaks down, it is tempting to call the first number you find. A few quick questions on the phone can tell you a lot about whether a repairer is qualified, transparent and likely to fix the problem properly the first time.

Questions to Ask a Fridge Repair Technician: The Short Answer

Before booking, ask: Are your technicians licensed and is the business insured? Do you work on my brand and type of fridge? How do you charge for the callout and diagnosis? Will I get a quote before work starts? What warranty do you give on parts and labour? When can you attend? Clear, confident answers are a good sign. Vague answers on licensing, pricing or warranty are a red flag.

10 Questions to Ask Before You Book

1. Are your technicians licensed?

Any work involving refrigerant, including regassing, leak repairs and compressor replacement, must be done by a technician holding an Australian Refrigeration Council (ARC) licence. Electrical work must also be done safely by qualified people. Read more in our guide on checking a fridge technician’s ARC licence.

2. Is the business insured?

Public liability insurance protects you if something goes wrong at your home or business. Ace Fridge Repairs carries $10 million public liability insurance.

3. Do you repair my brand and type of fridge?

Built-in, French door, commercial display fridges and coolrooms all need specific knowledge. Ask whether they work on your brand and model regularly. See the brands we repair.

4. How do you charge?

Ask how the callout, diagnosis and labour are charged, so there are no surprises.

5. Will I get a quote before any work starts?

A reputable repairer diagnoses first, explains the fault and gives you a quote to approve before starting the repair.

6. What warranty do you offer?

Ask how long the warranty is and whether it covers both parts and labour. Ace Fridge Repairs offers a 12-month warranty on parts and labour.

7. Do you use genuine or quality parts?

Parts quality affects how long the repair lasts. Ask what parts will be used.

8. When can you attend?

For a fridge full of food or a commercial unit, response time matters. Ask about same-day and after-hours availability.

9. Can you give me advice over the phone first?

A good technician can often suggest safe checks before a visit, and sometimes the fix is as simple as a setting or a blocked drain.

10. Will you tell me honestly if the fridge is not worth repairing?

You want a repairer who will say so if a repair does not make sense. Our repair vs replace guide explains how that decision is made.

Ready to book? Call Ace Fridge Repairs on 0452 462 556 and ask us anything.

Information to Have Ready

• brand and model number, from the label inside the fridge
• what the fault is and when it started
• any error codes. See fridge error codes
• your address and access details

See our guide on how to prepare for a fridge repair.

Warning Signs to Watch For

• no clear answer on licensing or insurance
• refusing to give a quote before starting
• pressure to decide immediately
• no warranty, or a vague one
• a very low phone price that changes dramatically on site

For more, read our article on red flags when hiring a fridge repairer.

Fridge Repairs Across Sydney

Ace Fridge Repairs attends homes and businesses across Greater Sydney, including the Sydney CBD, Liverpool and Castle Hill, from 93B Pagoda Crescent, Quakers Hill NSW 2763. We diagnose before we quote and back repairs with a 12-month warranty on parts and labour.

For residential or commercial fridge repairs, call 0452 462 556, 24/7.

Frequently Asked Questions